Returns

Returning Goods

Please email us on customerservices@pinhighgolf.co.uk to inform us you are returning the goods, once emailed please ensure we receive within 7 days. If you are returning goods for refund, please package your goods safely and securely and use the original packaging. We strongly advise you to send goods signed for delivery. Please ensure all unwanted goods are returned within 14 days of purchase date.

Please Note: We are unable to accept responsibility for goods lost in transit on the way from you to us.

The threshold for free delivery is £25. All concluded orders that meet this figure are eligible for standard free UK shipping. If any items are returned for a refund from any order which has received free shipping the refunded amount will be taken in to account to ensure that the remaining order value still exceeds the free shipping qualification. If any refund brings the final order total below the free shipping threshold the relevant postage charge will be deducted from the refund amount. Any order that falls short of the free shipping exemption will be charged back to the customer and deducted off the refunded amount.

Amendments & Cancellations

Cancelling and amending eligible orders are only accepted on email to the following email addresses: sales@pinhighgolf.co.uk  Once your request has been received we will forward you conformation for your records, but please note that because of our quick turnaround your goods maybe already dispatched. We will inform you of the status of your parcels & inform you of the process, if parcels have been dispatched they will have to be returned to us at your cost.

Conditions Of Refunds

Upon receipt of your original order commencing the very next day, you have a 14 day period to notify us that you would like to return eligible items for a refund. This period includes weekends and bank holidays. Procedure Of Notification You must notify us prior to your return by emailing customerservices@pinhighgolf.co.uk Items returned must be eligible for a full refund. Once your email has been sent, items must be received back within 7 days for UK and 10 days for European customers.

This notification process is accepted by email only.

Faulty Or Incorrect Items

In the event that your item has developed a fault or you have been sent an incorrect item, please contact us immediately. If you are a UK customer and your item has developed a fault we will advise you via email of how to send item back to us. Once we have received your faulty return, it will be processed as quickly as possible and we will deliver your replacement item via an express service. Faulty items may be subject to inspection by the manufacturer and can take up to 7-10 working days for this process before any resolution can be made. If the item you returned is not considered faulty through inspection, it is the customers responsibility to incur the postage cost to return the items back.

Please Note: All faulty items must be received back to us within the manufactures warranty period that is allocated to each specific product and no faulty returns will be accepted outside of the warranty period.

Returns Help:

Our returns team operate Monday to Saturday from 9am to 5pm (Closed Bank Holidays). To speak to our returns department please contact us via email customerservices@pinhighgolf.co.uk 

 

Returns Address

Pin High Golf, Units 1 & 2 2 Bixley Road, Ipswich, Suffolk, IP3 8PL

Please Note: We unfortunately cannot accept returns that are purchased online for a refund that are brought back to our store in person. Due to our returns processing and procedures returns will only be accepted by post that are booked in from couriers.

 

Exchanges may in certain circumstances be taken to our store which is subject to prior authorisation and stock availability. Please call our sales team or email us giving the full details of your request including original purchase details.

 

Please Note: All items returned must be in the exact condition as received and in the original packaging, this includes the odour from cigarette smoking. Goods received back to us that are not in a resalable condition will either be returned back. Pin High Golf  holds no liability (outside of normal warranty given by the manufacturer) with regard to the return of any wood, purchased by a consumer which currently confirms to R&A or USGA regulations but may not do so in the future due to changes to the rules set by the governing bodies of the game.

Upon our receipt of your returned items the refund process will commence. Refunds are made direct back to the original payment method as per your order and can take up to 7 days from our receipt of the goods.

 

Custom Fit & Personalised orders

Please ensure you thoroughly check your custom fit or any personalised orders as these cannot be returned unwanted.  They are specially made to fit your order and cannot be returned.