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Please email us at to request a return.

Returns address:

Pin High Golf, Units 1 & 2, 2 Bixley Road, Ipswich IP3 8PL

Returning Items

- The items are returned in their original condition, unworn/unused/undamaged with tags and plastic wrapping secure.

- The items are safely packed to avoid damage in transit and contains a copy of the original order/packing slip.

- If the goods you are returning came with a Free item, this will also need to be returned. If the Free item is not returned, the value will be excluded from your refund.

To request a return, please email us on to inform us you are returning the items. Once emailed please ensure we receive the items within 7 days.

We strongly advise you to send items 'signed for' delivery. Please ensure that your unwanted items are returned within 14 days of purchase date.

We will refund the cost of the item(s), excluding courier costs. Please allow up to 7 days for refunds to appear back in your account of payment.

Please Note: We are unable to accept responsibility for items damaged or lost in transit on the way from you to us.

Conditions Of Refunds

Upon receipt of your original order commencing the very next day, you have a 14 day period to notify us that you would like to return eligible item(s) for a refund. This period includes weekends and bank holidays. Procedure Of Notification you must notify us prior to your return by emailing

Item(s) returned must be eligible for a full refund. Once your email has been sent, item(s) must be received back within 7 days for UK and 10 days for European customers.

This notification process is accepted by email only.

Please note - if you return your item(s) and the above conditions are not met, we will be unable to offer you a full refund.

Do you offer free returns?

If you have changed your mind about an item, we unfortunately do not offer free returns. 

Amendments & Cancellations

Cancelling and amending eligible orders are only accepted on email to the following email address: your request has been received we will forward you confirmation for your records, but please note that because of our quick turnaround your items may already be dispatched. We will inform you of the status of your items and inform you of the process, if items have been dispatched they will have to be returned to us at your cost.

 Faulty, Damaged or Incorrect Items

In the event that your item has developed a fault (within the manufacturers warranty period) or you have been sent an incorrect item, please contact us immediately. If you are a UK customer and your item has developed a fault we will advise you via email of how to send the item back to us. Once we have received your faulty return, it will be processed as quickly as possible and we will deliver your replacement item via an express service. Faulty items may be subject to inspection by the manufacturer and this process can take up to 7-10 working days before any resolution can be made. If the item you returned is not considered faulty through inspection, it is your responsibility to incur the postage cost to return the items back.

Please Note:

Faulty items may be subject to inspection by the manufacturer. In these cases there may be a delay in issuing a refund, credit or exchange. If the item is faulty after 30 days and up to 6 months we will repair or replace the product and refund any postage charges you may incur. After this six month period expires all returns of faulty goods within warranty periods are to be returned at the customer's cost.

All faulty items must be received back to us within the manufactures warranty period that is allocated to each specific product and no faulty returns will be accepted outside of the warranty period.

Returns Help:

Our returns team operate Monday to Saturday from 9am to 5pm (Closed Bank Holidays). To speak to our returns department please contact us via email 

Returns Address

Pin High Golf, Units 1 & 2, 2 Bixley Road, Ipswich, Suffolk, IP3 8PL

Please Note: We unfortunately cannot accept returns that are purchased online for a refund that are brought back to our store in person. Due to our returns processing and procedures; returns will only be accepted by post that are booked in from couriers.


Exchanges may in certain circumstances be taken to our store which is subject to prior authorisation and stock availability. Please call our sales team or email us giving the full details of your request including original purchase details.

 Please Note: All items returned must be in the exact condition as received and in the original packaging, this includes no odour from cigarette smoking. Goods received back to us that are not in a resalable condition will be returned back to you and will not be refunded. Pin High Golf  holds no liability (outside of normal warranty given by the manufacturer) with regard to the return of any goods, purchased by a consumer which currently conforms to R&A or USGA regulations but may not do so in the future due to changes to the rules set by the governing bodies of the game.

Upon our receipt of your returned items the refund process will commence. Refunds are made direct back to the original payment method as per your order and can take up to 7 days from our receipt of the goods.

Custom Fit & Personalised orders

Please ensure you thoroughly check your custom fit or any personalised orders as these cannot be returned if unwanted.  They are specially made to fit your order and cannot be returned or cancelled if the product is in build.

In-store custom fit orders - A non refundable deposit will be required at point of order. 

Used Golf Club Returns

We do not accept returns for items bought as used/second hand.