We want you to be completely satisfied with your purchase from Pin High Golf. If for any reason you are unhappy with an item you have received, eligible items can be returned within 30 days of receiving your order for a refund.
30-Day Returns
Items must be returned unused, unworn and in their original, fully resaleable condition, with all original tags, labels and packaging.
Clothing may be tried on for size but must not be worn.
Footwear must only be tried on indoors on a clean surface. Shoes that have been worn outside or show any signs of wear cannot be returned.
Golf equipment must not have been used or show any signs of play.
We reserve the right to refuse a return or reduce a refund where an item has been used, worn, damaged or returned in a condition that means it cannot be resold as new, where permitted by law.
How to Return an Item
Please securely package your return and include your order number or proof of purchase.
Returns should be sent to:
Pin High Golf – Returns
Units 1 & 2
2 Bixley Road
Ipswich
Suffolk
IP3 8PL
Customers are responsible for the cost of returning unwanted items. We recommend using a tracked or signed-for delivery service and retaining your proof of postage until your return has been received.
Online purchases can also be returned free of charge to our Ipswich store with proof of purchase.
Refunds
Once your return has been received and inspected, any refund due will be processed to your original payment method.
Please allow up to 7 working days for your return to be processed. Your bank or payment provider may take additional time for the refund to appear in your account.
Exchanges
We do not currently offer direct exchanges for online orders.
If you would like a different size, colour or product, we recommend placing a new order for the item you require and returning the original item to us for a refund in accordance with our returns policy.
This helps ensure your preferred item is available and can be dispatched to you as quickly as possible.
Faulty, Damaged or Incorrect Items
If you receive an incorrect or damaged item, or believe a product is faulty, please contact us at customerservices@pinhighgolf.co.uk before returning it.
Please include your order number and details of the issue. Where possible, photographs can help us deal with your enquiry more quickly.
Depending on the circumstances, faulty goods may be repaired, replaced or refunded in accordance with your statutory rights.
Custom Fit & Personalised Products
Custom fit, customised and personalised products cannot be returned or exchanged if you change your mind.
This includes products that have been made, altered, built or personalised specifically to your requirements.
Please carefully check all specifications before placing your order, as once a custom order has entered the build or personalisation process it cannot normally be cancelled.
If your custom product is faulty, damaged, or has been supplied differently from the specifications you ordered, please contact us at customerservices@pinhighgolf.co.uk so we can investigate and resolve the issue.
Your statutory rights are not affected.
Need Help?
If you have any questions regarding a return, please contact us at:
customerservices@pinhighgolf.co.uk
Our 30-day returns policy is in addition to and does not affect your statutory rights.