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Standard Warranty Conditions
The trolley and charger are covered by a 24-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered. Motocaddy batteries are covered by a separate warranty (12-month Lead-acid / 5 year Lithium) and can be registered online using our Battery Warranty Registration form.
The standard Motocaddy warranty only covers purchases made in the UK and Republic of Ireland and use of the trolley, battery, and charger in the UK and the Republic of Ireland. If you encounter a problem with your trolley, battery, or charger within the warranty period, please contact the place of purchase or call us direct on +44 (0)1279 712370 to allow us to rectify the problem as soon as possible. In the unlikely event you need to make a claim you must provide your proof of purchase so please ensure this is retained.
If we diagnose that you require a spare part, we will send it to you by first class post with easy-to-follow fitting instructions. Failing which we will collect, repair (if possible), and return the faulty product (or its replacement) at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and admin charges plus the costs of parts and labour. A repair will normally be carried out but in the unlikely event that the trolley, battery, or charger cannot be fixed, a replacement will be given. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.
The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. These warranties are non-transferrable.